Contingency Management Plan

The GSL website must remain fully operational at all times. The GSL website is expected to provide information and services continuously, 24 hours a day, 7 days a week. Consequently, the Ministry of Electronics and Information Technology of the Government of India, cloud service providers have made every effort to reduce the website's downtime to the greatest extent possible. A comprehensive contingency plan is in place to address any unforeseen circumstances and to restore the site as quickly as possible. The potential contingencies include.

Defacement of the website:

All necessary security measures have been implemented to safeguard the website against any potential defacement or hacking attempts by malicious actors. Nevertheless, should such an incident occur despite these precautions, a contingency plan will be activated immediately. If it is confirmed that the website has indeed been defaced, the site will be promptly blocked till the next update. The web management team will liaise with the CERT-In & CIRA to determine the appropriate course of action in such situations. Efforts will be made to restore the original site as quickly as possible. Concurrently, regular security assessments and checks will be conducted to address any vulnerabilities in the security framework.

Data Corruption:

A robust mechanism has been established by the relevant parties in collaboration with the web hosting service provider to ensure that regular and appropriate backups of the website data are performed. These backups facilitate rapid recovery and ensure uninterrupted access to information for citizens in the event of any data corruption. Hardware/Software Crash: Although such incidents are infrequent, should the server hosting the website experience a crash due to unforeseen circumstances, the web hosting service provider has sufficient redundant infrastructure in place to restore the website as quickly as possible.

Natural Disasters:

There may be situations in which a natural disaster could lead to the destruction or disappearance of the data center hosting the website. In the event of such occurrences, a separate Near Disaster Recovery Centre (NDR) and a Disaster Recovery on Cloud (DRC) have been established at geographically distant locations, allowing for a swift transition of the website to either data center with minimal delay, ensuring its restoration on the internet.